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Have a question or like to leave feedback? Fill out this form and we'll get back to you within one business day.

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Add a Prescription to an Order

These contact methods are not to be used for general prescription inquiries. They are for submitting a copy of your prescription after placing an order. For prescription inquiries, please use the email form above. Thank you!

Upload Your Prescription

Recommended

Simply log into your account (or create a new account) and then look for the "Upload Prescription" button on the page that follows.

Log Into Your Account

Fax Your Prescription

Important: You must have an order number before faxing your prescription to us!

Fax to: +1 888-857-0729 (Please include your name and order number. No need for a cover letter!)

Email Your Prescription

Important: You must have an order number before emailing your prescription to us!

Email to: prescription@framesdirect.com (Please include your name and order number in the subject line.)

Customer Service

Toll Free: 1-800-248-9427

International: +1 513 765 2513

Monday–Thursday: 7:00 am–7:00 pm
Friday: 7:00 am–6:00 pm
Saturday: 8:00 am–5:00 pm
Times are displayed in Central Time (UTC-6)