Life happens, even to your perfect pair. Get one year of coverage for the replacement of your glasses and rest easy knowing you're covered.*
* Limitations and exclusions apply. See Terms and Conditions for plan details. Co-pays apply. For customers in Puerto Rico, please see the English and Spanish versions.
Our Eyewear Protection Plan is a 12-month program.
No. The Eyewear Protection Plan will replace your eyewear for covered breakdowns.
Our Eyewear Protection Plan covers a one-time replacement of your eyewear for a covered breakdown during the 12-month term.
Yes, when filing a claim, there is a flat replacement fee of $50 for most eyewear. For Ray-Ban Meta, the one-time replacement fee is $100.
No. The Eyewear Protection Plan is not insurance and does not cover loss or theft.
The Eyewear Protection Plan covers cracked and scratched lenses; cracked frames; broken hinges; normal wear and tear. (Limitations and exclusions apply, please refer to the Terms and Conditions for plan details. For customers in Puerto Rico, please see the English and Spanish versions.)
The Eyewear Protection Plan can only be purchased at the same time you purchase your eyewear from Frames Direct. The Eyewear Protection Plan cannot be added to your eyewear at a later date.
Not at this time.
It's easy! Just contact Frames Direct's customer service at 800-248-9427 and let the agent know you've purchased an Eyewear Protection Plan. They'll assist you in getting your claim filed as quickly as possible.
Yes, each eyewear must have its own Eyewear Protection Plan.
No, the eyewear must be returned to Frames Direct when submitting a claim.
Yes, if the style is available. If not, you'll have the option to choose an alternate product.
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